DEWALT 18V Battery, XRP, Combo Pack (DC9096-2)

Revised & Updated 4/19/16

I use these in my drill/driver, circular saw, reciprocating saw, flashlight kit I have had since &#; and also the portable vac. Part of the reason I have not upgraded to the kits with 20v Li-ion batteries is because well, despite tool lust for the newer models, every tool still works great and I have used them extensively over the years. They look like crap now, but are rock solid. I've replaced my original set 3 times since then so they last about 4 years before needing replacement.

Evidently I got a bad set on my order initially and I am unsure of the root cause. I wrote a rather scathing review due to my disappointment. But I have changed my review based on the the fact that DeWalt contacted me in the comments to this post within 3 days of writing it. Between Tabitha and Meghan they were able to resolve the issue by sending me two brand new batteries &#; only one was performing poorly. I sent them serial numbers of the batteries and pictures of my chargers. They sent me two replacement batteries and these are definitely holding a charge and delivering the amperage when needed on the tasks I was complaining about earlier. For that I have revised my review to 5 stars. I'm not sure what the deal was with the first set, maybe they sat in a shipping container or truck in the heat too long I don't know. But things like this happen, and I love it that DeWalt stood by their product. And glad to see it is just a fluke/glitch and not an indicator of the direction of the company as a whole. But more importantly I think anyone reading this can be assured that DeWalt customer service is prompt, full of integrity, and stands by their products. That alone is worth the small difference in price over the Chinese knock-offs.

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